Regarding Color Difference
All images are taken of actual products. However, factors such as lighting, photography techniques, monitors, and product batches may affect color. Slight differences may occur between the images and the actual product. Please refer to the actual product you receive for accuracy. Regarding Size
Due to the woven structure of the carpet, due to its craftsmanship, the dimensions may vary by approximately 1-3 cm. This is normal and we appreciate your understanding.
About Shipping
Pre-order and custom orders require confirmation of delivery time with customer service. Please contact customer service for special circumstances.
About Returns and Exchanges
A – For product quality issues (photos and other supporting documentation are required), we will arrange a reshipment at our expense. B – For non-quality issues, the return and exchange shipping costs are the buyer’s responsibility (provided the product does not affect resale).
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